Shipping policy

Last updated: October 31, 2026

Thank you for shopping with Cindaro Hearth. This policy explains how we ship your order, what it costs, and what to expect after you buy.

Order Processing

The estimated arrival windows on our product pages include order processing and delivery, counted from the date you place your order with Cindaro Hearth. Processing time varies by supplier and availability.

You'll receive a confirmation email with tracking as soon as your order ships, if the shipping method supports it.

Shipping Methods & Delivery Times

Provisional estimated arrival is 7–10 calendar days from ordering for the indoor electric fireplace, Ooni pizza oven, and chiminea, and 10–14 calendar days for the patio heater and Hampton fire pit. These windows include processing and are estimates, not guaranteed delivery dates. Timing may vary by destination, supplier availability, weather, and carrier delays. Check the product page for its estimate and contact us before ordering if you need delivery by a specific date.

Shipping costs

Our United States Standard shipping rate is $8, with free Standard shipping on orders of $70 or more. Some items may also qualify for free shipping at checkout. Available shipping options and final charges are displayed at checkout.

Order Tracking

Once your order ships, we'll email you a confirmation with a tracking number and link, if applicable. Please note tracking information may take time to update after you receive it.

Shipping destinations

We currently ship to United States.

Address accuracy

Please check your shipping address at checkout. Contact us as soon as possible if you need to correct it.

Lost, damaged, or delayed packages

If your order is lost, damaged, or delayed, contact us and we will help you work with the carrier.

Order Changes & Cancellations

Need to change or cancel your order? Contact us as soon as possible. We may be able to accommodate changes before your order ships, but once it's in transit we're unable to modify it. Refunds for cancelled or delayed orders will be processed promptly to the original payment method where possible.

Questions?

Contact our team at lauterbachmusic@gmail.com or use the contact details in our contact information policy.